| When the Tone of an Email Went Wrong - Teaching Note |
| 作者姓名：Mukesh Kumar; Archana Parashar; Sanjeev Prashar; |
| 商品類型： | 商品編號：8B16C013 |
| 出版日期：2016/05/18 | 內容長度：12 頁 |
Teaching note for product 9B16C013.
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| When the Tone of an Email Went Wrong |
| 作者姓名：Mukesh Kumar; Archana Parashar; Sanjeev Prashar; |
| 商品類型：Case (Gen Exp) | 商品編號：9B16C013 |
| 出版日期：2016/05/18 | 內容長度：5 頁 |
A tense situation arose in 2015 after a faculty member at the Premier School of Management in New Delhi, India, mistakenly emailed a test paper to a group email address that included the school’s students, faculty, and alumni. An alumna who received the email responded to the professor using the “reply to all” option. The tone of her email was considered to be disrespectful to the professor. The professor responded by sending his own “reply to all,” .....more
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